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Whatever you're looking for a website to do: increase your reach

How do we measure web design success? What reporting is available for websites?

If you own a shop, you're aware of trends - maybe Friday evening is always busy in a fish & chip shop, as is Saturday lunchtime. You know how much you took on any given day, and how many fish you got through, but beyond that, the details of your success elude you. How many people looked at the menu on the pavement then walked away? How many people came in your shop but didn't buy? And for what reason? Which were your busiest tables? Who tried to find a seat but couldn't and went to the chippy up the road? How long did it take people to finish their fish supper and leave?

With the web and the web-tools we have available now you can find out all of that! Who came to your site, where they live, what time they visited, how long they spent on your site, which links they clicked on, how many pages they looked at, whether or not they bought anything, if they watched your video or downloaded your guide, if they read your opening spiel on your homepage and decided that your site wasn't for them.

The same applies for your campaigns. You can get any number of metrics to determine whether or not your promotion was a success, which parts of it were well received and which bits you can improve in order to make your campaign a resounding success next time.

What does my business need to do in order to develop our own website and what will the process involve?

Every brilliantly successful website starts off with a brilliant idea. Whether your idea is to fill a gap in the market, a way for you to earn a living, whether it's to satisfy a great need, or whether it's a product, a service or some form of entertainment, the idea is the main reason that your website will succeed or die a slow painful death. You need passion, a great team, discipline, hard work, of course you need all the tools available to you that a website will afford you, but if your idea is a dud then if will ultimately all be for naught.

Once you've completed all your planning, you know what constitutes success and how you're going to measure it, you've done your market research and have the funding in place you can then think about how you're going to make the next step of anctually getting online. These days it is definitely a question of how, and when and not if - the internet has become so fundamental to the success of a business that not to have a website is not really an option! It's at this point that Maddison Creative Web Design Newcastle get involved and provide support with industry expertise, over a decade of launching websites, and an in-depth knowledge of what can be achieved, what works and what doesn't, best-practice, what you will require to acheive your goals, timescales and costings.

Once that's all been agreed, the next step is generally for us to come up with a site structure and a visual (usually flat without any functionality) to give you a feel of how the website will look. Once these two have been agreed and signed off, then we set to work combining the two, and hey-presto! You have yourself a website.

From a logistical perspective, to build, launch and maintain a website, you need a domain, ie www.something.com, space on a server which can be provided by a hosting company , you need your website files, and you need a program to allow you/us to transfer your files onto the server. and you need the files you create. Once they're up there then your site is live for ayone to enjoy.

We can take care of all of this - it's what we do. We've built relationships with some of the best hosting companies to get your the best deals of hosing and domains. We use cutting edge FTP software to transfer your files quickly and securely. All this is included in any of the packages you can get from Maddison Creative Web Design Newcastl, so you needn't worry about it.

If you already have hosting or a domain and you'd prefer to keep it, then it's not a problem - we can work with what's there, transferring over anything we need and talking to providers to ensure that everything we need for your site to work beautifully is there.

Can you update and develop my existing website, built by someone else?

Yes, not only can we build you a website from scratch, but we can also work with what you already have to increase performance, update any branding you might have, or bring the technology up to speed. Essentially we can give it a new lease of life!

Is it possible to work remotely with Maddison Creative web design Newcastle?

So you're based in Manchester - wouldn't it be better to recruit a Manchester based web designer to build your new website rather than Maddison Creative web design Newcastle?

Because of the nature of the web, of web design and the technologies we have at our disposal nowadays there really is no necessity to physically restrict yourself to people and businesses that happen to be based around you any longer. You can choose a company based anywhere in the world and it won't be any more difficult to work with them than it would be the company next door.

150 years ago in the California gold rush, people flocked to the rivers of the Sierra Nevada in order to make their fortunes. So many people relocated in fact that it was said that it wasn't the gold prospectors who made fortunes, it was the hoteliers, and the bars and the stores selling picks and shovels and bedding that cleaned up, because of the massive influx of people. Nowadays, the 'gold rush' would more than likely be a digital one (think of the dot com bubble in the early 2000s), and those hoteliers and traders would go without because the 'prospectors' would search for 'gold' from the comfort of their own homes and offices.

If we were building a website for someone it's not uncommon to have a teleconference over the internet in the morning with three people hundreds or even thousands of miles apart, once we're all happy, we all switch off and get to work at our desks, by the end of the day some progress has been made, we jump on to a product design program like InVision where we can share screens and attach comments to a visual, we'll continue to instant message each other via Skype, have another Webex call over the net the following morning, the website will then be built, sanity checked by sharing it around our closed group on Slack, user tested via What Users Do and launched and despite being in constant contact throughout the entire process, the first time any of us meet is at the launch party!

More answers to web design questions...

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